Terms of Service

1. Plain-Language Summary (Not the Contract)

Effective date: June 30, 2026. Last updated: June 30, 2026. Terms version: 2026-06-30.

This summary is for convenience only. It is not the agreement, is not exhaustive, and does not change the numbered Terms below. If there is any conflict, the numbered Terms (Sections 2–26) govern.

• What we are. Power Engineer Pro is an independent, online, AI-native exam-preparation academy for people studying for SOPEEC and provincial power-engineering certification exams. We help you study. That's it.
• What we are NOT. We are not affiliated with, endorsed by, or accredited by SOPEEC, ABSA, TSSA, or any regulator or standards body. We do not administer exams and we do not issue any licence, ticket, certificate, or qualification. Passing anything on our platform does not mean you will pass a real exam.
• The AI tutor ("the Chief"). The Chief is automated AI built on technology from Anthropic. It can be wrong or out of date, is not reviewed by a human before you see it, and is not professional, engineering, safety, or legal advice. Never use it to make real-world decisions about boilers, pressure vessels, refrigeration, prime movers, or any plant or equipment — use the governing codes, your employer's procedures, a qualified supervisor, and the authority having jurisdiction.
• Plans and billing. We offer a free tier (first lesson only), one-time Paper Pass and Class Pass, a monthly Practice subscription, All-Access, and Corporate seats. Subscriptions auto-renew until you cancel. You can cancel anytime in your account settings.
• Access until you pass. One-time passes give you a bounded access window, and if you don't pass we reopen access at no extra charge. This is an access promise, not a money-back guarantee, and it does not cover fees charged by an exam or regulatory authority.
• Refunds. One-time passes have a 14-day satisfaction window (conditions apply). Your non-waivable statutory rights always come first.
• Your rights. Nothing here removes consumer-protection rights you cannot legally waive, including stronger protections in Quebec.

By using the Service you agree to the full Terms below, including limits on our liability (Sections 16–18), an assumption of risk and release, and a dispute-resolution process (Section 22).

2. Agreement to These Terms; Record of Acceptance

2.1 These Terms of Service (the "Terms") are a binding legal agreement between you ("you", "your", the "learner") and Power Engineer Pro ("Power Engineer Pro", "we", "us", "our"), governing your access to and use of the website at powerengineerpro.ca, our applications, the AI study tutor, and all related content, features, and services (collectively, the "Service").

2.2 By creating an account, clicking "I agree" (or a similar affirmation) at sign-up or checkout, completing a purchase, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy at powerengineerpro.ca/privacy, which is incorporated by reference. If you do not agree, do not access or use the Service.

2.3 Clickwrap consent. We capture your affirmative agreement to these Terms when you create an account and again at the point of purchase. By proceeding past the consent control, you intend your action to be your electronic signature and acceptance under the Alberta Electronic Transactions Act and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Part 2.

2.4 Record of acceptance and incorporated terms. When you accept these Terms, we record the specific version you accepted (identified by its version identifier and date), together with the date and time and, where available, the IP address and account identifier associated with your acceptance, and we may produce that record as evidence of your agreement. Each of the following is incorporated into and forms part of these Terms by reference: the version of the Terms presented to you at account creation and at checkout; the plan, pass, pricing, applicable-tax, auto-renewal, AI-tutor fair-use, and access-window disclosures presented to you at checkout; our Privacy Policy; and any order form or plan-specific terms you expressly accept. If a checkout or plan disclosure conflicts with the body of these Terms, the body of these Terms governs, except where Section 13.2 (signed Corporate agreement) or non-waivable consumer-protection law provides otherwise.

2.5 Authority to bind an organization. If you accept these Terms on behalf of an employer or other organization (for example, when purchasing Corporate/team seats under Section 13), you represent that you have authority to bind that organization, and "you" includes that organization.

3. Eligibility and Age

3.1 The Service is intended for adults preparing for professional power-engineering certification. You must be at least the age of majority in your province or territory of residence (18 in Alberta) to create an account and make purchases. If you are a minor in your jurisdiction, you may use the Service only with the involvement and consent of a parent or guardian who agrees to be bound by these Terms and is responsible for your activity and any charges.

3.2 You represent that the registration information you provide is accurate and that you are legally able to enter into this agreement and are not barred from using the Service under applicable law.

3.3 The Service is offered for use in Canada and is directed to Canadian learners preparing for SOPEEC and provincial power-engineering examinations. We make no representation that the Service is appropriate or available elsewhere; if you access it from outside Canada you do so on your own initiative and are responsible for local-law compliance.

4. Accounts, Security, and Acceptable Account Use

4.1 You must create an account to access most features. You agree to provide accurate, current information and to keep it updated.

4.2 Personal, single-user accounts. Your account is for your personal use only and is non-transferable. Sharing your login, password, or access with any other person, or using the Service from an unusual number of devices or locations consistent with shared or automated use, is a breach of these Terms (except for Corporate seats expressly licensed under Section 13, each of which is itself a single named-user seat).

4.3 You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at support@powerengineerpro.ca of any unauthorized use or suspected breach. We are not liable for loss arising from unauthorized use of your account where we have not failed our own legal obligations.

4.4 Security and anti-abuse measures. To protect our licensed content, our other learners, and the integrity of the Service, we use automated and manual security measures that may flag, rate-limit, suspend, or terminate accounts showing signs of credential sharing, automated or bot access, scraping, or fraud. We may require you to re-verify your identity. Our Privacy Policy describes the device, location, and usage signals we process for this purpose and our legal basis for doing so.

5. Description of the Service

5.1 Power Engineer Pro is an online, AI-native exam-preparation academy. The Service provides study and exam-preparation tools that may include guided lessons, an audited practice-question bank, a timed exam simulator, spaced-repetition review, a readiness/mastery dashboard, and an AI study tutor (the "Chief"). The specific features available to you depend on the plan or pass you hold (Section 11).

5.2 Study preparation only. The Service is a study and exam-preparation aid only. It is not a course of instruction accredited by any regulatory authority, it does not administer examinations, and it does not issue any licence, certificate, ticket, or qualification (see Sections 7 and 8).

5.3 Changes to the Service. We are continually developing the Service. We may add, modify, suspend, or discontinue features, content, lessons, question pools, plans, or limits (including fair-use caps on the AI tutor) at any time. Where a change materially and adversely affects a paid entitlement you currently hold, Sections 11 and 20 govern; withdrawal of specific licensed-in content is governed by Section 10.4.

5.4 Availability. We aim for high availability but do not warrant that the Service will be uninterrupted, timely, secure, or error-free, and we may impose reasonable usage limits (including per-tier daily message caps on the AI tutor).

6. AI Tutor ("the Chief") — Important Disclaimer

6.1 Automated assistance. The Chief is an automated, AI-powered study assistant built on third-party large-language-model technology (currently provided by Anthropic; see Section 14). It generates responses automatically based on your prompts and on our study materials. It is a study aid, not a person, and not a substitute for a qualified human instructor, supervisor, or licensed professional.

6.2 May be inaccurate. AI-generated output can be incomplete, outdated, or wrong, and may "hallucinate" plausible-sounding but incorrect facts, figures, code clauses, or calculations. We do not warrant the accuracy, completeness, or reliability of any tutor output. You are responsible for independently verifying anything important against authoritative sources.

6.3 Machine-generated and not human-reviewed. The Chief's responses are generated automatically by a large-language model in real time. They are not written, checked, monitored, pre-screened, or approved by a human instructor or subject-matter expert before you receive them, and we do not represent that any particular response has been reviewed. Because the underlying model and our study materials are updated from time to time: (a) AI output may not reflect the current edition of any code or standard (for example, the then-current CSA, ASME, or B-series code), the current SOPEEC or provincial examination syllabus, or recent regulatory changes; and (b) the same or a similar prompt may produce different, inconsistent, or contradictory answers on different occasions. You must independently verify anything important against the authoritative sources identified in Sections 6.5 and 8.3 before relying on it.

6.4 NOT professional advice. Tutor output is for general study and exam-preparation purposes only. It is NOT, and must not be relied on as, professional engineering advice, safety advice, operational guidance, regulatory or code interpretation, or legal advice, and no professional or fiduciary relationship is created by your use of it.

6.5 Do NOT rely on it for safety-critical or real-world decisions. You must NOT use the Service or the Chief to make, justify, or guide any real-world operational, maintenance, safety, design, or regulatory-compliance decision concerning boilers, pressure vessels, refrigeration, prime movers, or any other plant or equipment. Real-world decisions must be based on the governing codes and standards (for example, the applicable CSA, ASME, or B-series codes), manufacturer instructions, your employer's procedures, and the directions of a qualified supervisor and the regulatory authority having jurisdiction. Nothing in the Service supersedes those sources.

6.6 Your inputs. Do not submit confidential, personal-health, or third-party proprietary information to the tutor, and do not submit content that is unlawful or that you lack the right to share. Your interactions with the tutor are processed by our AI provider under Section 14 and handled as described in our Privacy Policy.

7. No Affiliation; No Certification; No Pass or Outcome Guarantee

7.1 Independent and unaffiliated. Power Engineer Pro is an independent exam-preparation provider. We are NOT affiliated with, endorsed by, sponsored by, accredited by, or acting on behalf of the Standardization of Power Engineer Examinations Committee (SOPEEC), the Alberta Boilers Safety Association (ABSA), the Technical Standards and Safety Authority (TSSA), or any other provincial, territorial, or federal regulatory authority, safety association, or standards body. All such names and marks belong to their respective owners and are used only to describe the examinations for which our Service helps you prepare (nominative reference).

7.2 No certification or ticket. The Service does not administer any examination and does not grant, issue, or recognize any official certification, licence, ticket, credential, continuing-education credit, or qualification. Only the competent regulatory authority can do that. Completing lessons, achieving any "readiness" or "mastery" score, or "passing" any simulated exam within the Service has no official status whatsoever.

7.3 No guarantee of exam, certification, or other outcomes. We work hard to prepare you, but to the maximum extent permitted by applicable law we do not guarantee, and you must not expect, any particular outcome from your use of the Service, including that you will: pass any real examination or any individual exam paper; achieve any score, readiness, or mastery level; obtain or retain any certification, licence, ticket, qualification, or continuing-education credit; gain any specific knowledge or skill; or obtain or improve any employment, promotion, income, or other career or financial outcome. Our 65% practice pass threshold mirrors the SOPEEC standard for study purposes only and does not predict your real-exam result. Your results depend on your own effort and engagement, your starting knowledge, the content and difficulty of the actual examination, and factors beyond our control.

7.4 Self-reported, unverified outcomes. Where the Service invites you to report your real examination outcome, that information is self-reported and unverified by us.

7.5 Readiness, mastery, and simulated-exam scores are study tools only. Any readiness indicator, mastery level, progress metric, or simulated-exam score the Service displays (including the 65% practice threshold) is an internal study heuristic generated by our algorithms to help you focus your study. It is NOT a measurement of your competence, NOT professional advice, and NOT a prediction or representation that you are prepared to sit, or will pass, any real examination. A "ready", "mastery", or high-score indicator does not mean you should register for or sit a real examination. The decision whether and when to register for, pay for, and sit any real examination is yours alone, made in consultation with your supervisor, sponsor, employer, or the regulatory authority having jurisdiction, and you assume all risk and cost (including any examination or regulatory-authority fee) of that decision.

7.6 Testimonials and performance figures. Any testimonials, reviews, ratings, endorsements, screenshots, case studies, or success stories shown in connection with the Service reflect the individual experiences of particular learners, are provided for illustration, and are NOT a promise, prediction, or representation of the results you will achieve. Individual results vary and depend on the factors described in Section 7.3; results shown are not typical and should not be expected. Any pass-rate, success-rate, score-improvement, or similar figure we publish is (a) based on self-reported, unverified learner data and/or is illustrative, (b) historical and not a forecast, and (c) not a performance guarantee or warranty of any individual outcome. We do not represent that such figures have been independently audited unless we expressly state otherwise and identify the source.

8. Educational Use, Content Sourcing, Safety, and Accuracy

8.1 Educational purpose. The Service is provided for exam preparation and general education only.

8.2 Content and rights. All study materials made available through the Service are owned by us or used under licence, and all rights are reserved as set out in Section 10. References to external syllabi, codes, and standards are for study purposes only (nominative reference), and nothing in the Service transfers to you any rights in materials owned by a third party.

8.3 Not a substitute for authoritative sources. Our content is prepared and reviewed with care, but it is not a substitute for the official codes, standards, regulations, manufacturer instructions, SOPEEC syllabus, or the directions of a qualified supervisor or the authority having jurisdiction. Where our content and an authoritative source differ, the authoritative source governs.

8.4 Safety. NEVER rely on the Service for an operational, maintenance, safety-critical, design, or regulatory decision. Always consult the authoritative source and a qualified person. You assume all risk arising from any real-world action you take, and you agree we are not responsible for it, to the fullest extent permitted by law (see Sections 9, 17, and 18).

9. Acknowledgment, No Reliance, and Assumption of Risk

9.1 To the maximum extent permitted by applicable law, you acknowledge, agree, and assume the following risks as a fundamental condition of using the Service:

(a) the Service is an independent study and exam-preparation aid only, is not accredited instruction, and confers no licence, certification, ticket, or qualification (Sections 5.2 and 7);

(b) AI-tutor output and study content may be incomplete, outdated, or wrong, are not professional, engineering, safety, regulatory, or legal advice, and create no professional or fiduciary relationship (Sections 6 and 8);

(c) you will not rely on the Service or any AI output as a substitute for the authoritative codes, standards, manufacturer instructions, examination syllabus, or the directions of a qualified supervisor or the authority having jurisdiction, and you will independently verify anything important before acting on it;

(d) you will not use the Service or any AI output to make, justify, or guide any real-world operational, maintenance, safety, design, or regulatory-compliance decision, and you assume all risk of any such real-world action you choose to take; and

(e) we do not guarantee any examination pass, score, certification, learning outcome, or career or financial result, and your results depend on your own effort, your starting knowledge, the actual examination, and factors beyond our control.

9.2 You accept these risks knowingly and voluntarily. This Section reinforces, and is reinforced by, the warranty disclaimer (Section 16), the limitation of liability (Section 17), and the release (Section 18).

9.3 Statutory limits. Nothing in this Section limits any right or protection that applicable consumer-protection law makes non-waivable, and in Quebec this acknowledgment does not exclude or limit liability for bodily or moral injury or operate against any non-excludable legal warranty (see Sections 16.3 and 17.5).

10. Intellectual Property; Limited Licence; Restrictions

10.1 Ownership. The Service and the materials made available through it — including lessons, questions, answer explanations, the exam simulator, the AI study tutor, the design system, software, text, graphics, the pressure-gauge and other UI elements, our names and logos, and the selection, arrangement, structuring, and compilation of all materials — are owned by us or by our licensors and are protected by Canadian and international intellectual-property laws. As between you and us, we (together with our licensors) own all right, title, and interest in the Service and its content, including the compilation copyright in the selection, arrangement, and structuring of the materials and our contributions, explanations, and software. We reserve all rights not expressly granted to you in these Terms.

10.2 Limited licence to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and to view the content solely for your own personal, non-commercial exam preparation, for the duration of your entitlement. This licence is the only right you receive; it grants you no ownership of, and no right in, any content. Any use outside this licence requires our prior written permission.

10.3 Restrictions. You will NOT, and will not permit anyone else to: (a) copy, reproduce, download (except as the Service expressly permits), scrape, crawl, harvest, index, cache (beyond ordinary browser caching), republish, post, distribute, sell, license, sublicense, rent, or otherwise make available any part of the Service or its content; (b) use any bot, scraper, spider, headless browser, automated script, or other automated or bulk means to access the Service or extract content or the question bank; (c) circumvent, disable, or interfere with any security, rate-limit, anti-scraping, access-control, or usage-metering feature, or our serving limits; (d) use the Service or its content to build, train, improve, evaluate, or operate any competing or substantially similar product or service, or any machine-learning model or dataset; (e) reverse engineer, decompile, or disassemble any part of the Service except to the extent applicable law expressly permits despite this restriction; (f) remove or obscure any proprietary notice; (g) share, resell, or provide access to your account or its content to any third party; or (h) represent or imply to any employer, examination or regulatory authority, certification body, or other third party that your use of the Service, completion of any lesson, any readiness or mastery score, any simulated-exam result, or any AI-tutor output constitutes an official examination, accreditation, certification, licence, ticket, qualification, continuing-education credit, or professional advice, or is endorsed, recognized, or issued by SOPEEC, ABSA, TSSA, or any regulatory authority, safety association, or standards body.

10.4 Availability and withdrawal of specific content. We may add, update, replace, remove, or restrict access to specific content or features at any time, including where we are required to do so to comply with law or a third-party request. We will use reasonable efforts to provide comparable substitute content within your entitlement, but removing or changing specific content for these reasons is not a breach of these Terms and does not, by itself, entitle you to a refund, except to the extent Section 11, Section 12, or applicable law provides.

10.5 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

10.6 Your content. You retain ownership of content you submit (for example, notes or tutor prompts). You grant us a limited, worldwide, royalty-free licence to host, process, and use that content as needed to operate, secure, and improve the Service, and to provide it to our service providers under Sections 14–15, consistent with our Privacy Policy.

10.7 AI-tutor output. Output generated by the Chief is produced automatically in response to your prompts and is subject to the disclaimers in Section 6. As between you and us, and to the extent we hold any rights in such output, we grant you the same personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use tutor output for your own personal, non-commercial exam preparation as applies to other content under Section 10.2. Because the tutor is automated and generative, output is not unique to you: the same or substantially similar output may be generated for, and provided to, other users, and you obtain no exclusive rights in it. You will not reproduce, publish, distribute, sell, or otherwise make tutor output available to any third party, and you will not use tutor output (or any other part of the Service) to build, train, improve, evaluate, or operate any machine-learning model, dataset, or competing or substantially similar product or service. Rights in the underlying model and its provider's technology remain with the provider identified in Section 14.

10.8 Our marks. "Power Engineer Pro", our logo and wordmark, the "Chief" tutor persona name, the pressure-gauge mastery dial, and our other names, logos, and distinctive design elements (our "Marks") are trademarks of Power Engineer Pro, used in association with the Service. We assert common-law rights in these Marks through our use of them in Canada. Nothing in these Terms or the Service grants you any right, licence, or interest in any of our Marks. You may not use, copy, imitate, or register any of our Marks, or any confusingly similar mark, name, or domain, without our prior written consent. Third-party names and marks (including SOPEEC, ABSA, and TSSA) belong to their respective owners and are used only for nominative reference as described in Section 7.1; their appearance does not imply any affiliation or endorsement.

10.9 Moral rights. To the fullest extent permitted by law, you waive, in favour of us and those we authorize, all moral rights you may have under the Copyright Act (Canada) or equivalent laws in any content you submit (including notes, prompts, and feedback under Sections 10.5 and 10.6), including any right to the integrity of the work and any right to be associated with it, so that we may host, edit, adapt, reproduce, translate, and use that content as those Sections permit. This waiver does not transfer ownership of your content.

10.10 Reporting infringement (notice-and-notice). We respect intellectual-property rights and expect users to do the same. If you believe content available through the Service infringes your copyright or other intellectual-property right, send a written notice to support@powerengineerpro.ca with: (a) your name and contact details; (b) identification of the work or right you say is infringed; (c) identification of the allegedly infringing material and its location within the Service (e.g., a URL or lesson/question reference) sufficient for us to find it; (d) a statement of your good-faith belief that the use is not authorized by the rights-holder, its agent, or the law; and (e) your statement, made knowingly, that the information in your notice is accurate. We will deal with eligible notices in accordance with the notice-and-notice regime under the Copyright Act (Canada) (sections 41.25–41.27) and may, in our discretion, remove, disable, or restrict access to the identified material, contact the user responsible, request more information, and take any other step we consider appropriate. Submitting a notice that knowingly contains a material misrepresentation may expose you to liability.

10.11 Enforcement and repeat infringers. You acknowledge that the content, question bank, compilation, and Marks are valuable proprietary assets, that the restrictions in this Section 10 (including the prohibitions on copying, scraping, redistribution, competitive use, and model training) are reasonable and necessary to protect them, and that any breach may cause irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, in addition to any other remedy, we may seek injunctive or other equitable relief to enforce this Section, without the need to post a bond where the law permits (see also Section 22.6(b)). We may suspend or terminate, in accordance with Section 21, the accounts of users who infringe or repeatedly infringe intellectual-property rights.

11. Plans, Pricing, Payment, Auto-Renewal, and "Access Until You Pass"

11.1 Plans. We currently offer: (a) a Free tier (limited — the first lesson only, plus a placement diagnostic); (b) the Paper Pass — a one-time payment granting access to a single SOPEEC exam paper; (c) the Class Pass — a one-time payment granting access to a whole class of papers; (d) the Practice subscription — a recurring monthly subscription scoped to one paper (question bank and exam simulator; no guided lessons or tutor), with a one-time fee to switch the active paper; (e) All-Access; and (f) Corporate/team seats (Section 13). The features and limits of each plan, including AI-tutor fair-use caps, are described at checkout and in our published plan materials and may change prospectively under Section 5.3.

11.2 Prices, currency, and taxes. Prices are shown at checkout in Canadian dollars (CAD) and are exclusive of applicable sales taxes. We will calculate and add the sales tax required for your place of supply — GST or HST depending on your province or territory of residence/billing, plus Quebec Sales Tax (QST) for Quebec consumers and any applicable provincial sales tax (for example, PST in British Columbia, Saskatchewan, or Manitoba) — as required by law. Published prices are display figures only; the amount shown at checkout, including tax, governs. We may change prices prospectively; a change does not affect a one-time pass already purchased, and changes to subscription pricing are governed by Section 11.5.

11.3 Billing authorization. Payments are processed by our third-party payment processor, Stripe (Section 14). We do not collect or store your full card number. By submitting a purchase, you authorize us and Stripe to charge your selected payment method for the amount shown at checkout (and, for subscriptions, on each renewal), plus applicable taxes. You represent that you are authorized to use the payment method.

11.4 One-time passes (Paper Pass / Class Pass). A one-time Paper Pass or Class Pass is a single charge with no recurring billing; it grants the bounded access window in Section 11.7.

11.5 Subscription auto-renewal and cancellation (Practice subscription; Corporate where recurring). YOUR PRACTICE SUBSCRIPTION AUTOMATICALLY RENEWS each billing period (monthly) at the then-current price until you cancel. You authorize recurring charges until cancellation. You may cancel at any time from your account settings (or by contacting support@powerengineerpro.ca); cancellation stops future renewals and takes effect at the end of the current paid period, and your access continues until then. We do not provide partial-period refunds except as Section 12 or applicable law requires. We may change the recurring price prospectively; if we do, we will give you advance notice and the opportunity to cancel before the new price takes effect, and the new price applies only to billing periods beginning after the notice period. Where applicable consumer-protection law restricts unilateral changes to an essential term of a consumer contract — including, in Quebec, Article 11.2 of the Consumer Protection Act — we will not change the price of your current plan except as that law permits, and any such change is subject to your right under that law to refuse the change and cancel without penalty.

11.6 All-Access plan and annual billing. If offered as a subscription, All-Access AUTOMATICALLY RENEWS at the end of each billing period (monthly or annually, as you select at checkout) at the then-current price for that cadence, until you cancel, and you authorize recurring charges on that cadence until cancellation. For any plan you prepay for a fixed term (for example, an annual All-Access or annual Corporate term): (a) where required by applicable provincial consumer-protection law, we will send you a renewal reminder before each automatic renewal (and at least thirty (30) to sixty (60) days in advance where a province so requires), stating the renewal date, the price, and how to cancel; and (b) if you cancel a fixed-term plan part-way through a prepaid term, we will refund the unused, prepaid portion to the extent required by applicable law. You may cancel All-Access at any time from your account settings or by emailing support@powerengineerpro.ca; for monthly billing, cancellation stops future renewals and access continues to the end of the current paid month.

11.7 "Access until you pass" model. A Paper Pass or Class Pass grants a bounded access window — by default six (6) months — and, where your scheduled examination falls later, we extend access to cover your exam date plus a grace period, up to a nine (9)-month maximum (tell us your exam date so we can apply this). If you do not pass the paper covered by your pass, send us your result and we will reopen a fresh access window at no additional charge, as many times as it takes — we do not charge you to fail. This is an access commitment only; it is not a cash-back guarantee, does not itself entitle you to a refund, and does not cover any fee charged by an examination or regulatory authority (for example, ABSA) to sit, rewrite, or register for an exam. Reopened access is conditional on your good-faith use of the Service and compliance with these Terms.

11.8 Affirmative consent to recurring billing; no negative option. We turn on automatic renewal only by your affirmative act at checkout — any auto-renewal selection is not pre-checked, the recurring nature, amount, cadence, and renewal date are disclosed conspicuously before you pay, and you must take a positive step (such as selecting a recurring plan and clicking to confirm) to authorize recurring charges. The Free tier requires no payment method and will never automatically convert into, or trigger any charge under, a paid plan; you move to a paid plan only by separately purchasing one.

11.9 Failed or disputed payments. If a charge fails, we may retry it, suspend access during a short grace period, and downgrade or revoke the corresponding access until the amount is paid. We ask that you contact support@powerengineerpro.ca and use our refund process (Section 12) before initiating a card chargeback, so we can resolve the issue directly. Nothing in these Terms limits any non-waivable right you have to dispute a charge or obtain a credit-card chargeback under applicable law (including, for Quebec distance contracts, section 54.14 of the Consumer Protection Act). Where a chargeback is made other than in exercise of such a statutory or contractual right, we may suspend or revoke the related access until the amount is resolved and may contest the chargeback.

11.10 Pricing and description errors. We make reasonable efforts to ensure prices and plan descriptions are accurate. If a clear and obvious pricing or description error affects your order, we are not obliged to honour it: where the error is detected before access is granted, we may cancel the order and fully refund any amount charged; where you reasonably could not have known the price was an error, we will honour it or, at your choice, cancel and refund. This Section does not limit your statutory rights.

12. Refunds

12.1 One-time passes — satisfaction window. For a one-time Paper Pass or Class Pass, if the Service is not right for you, you may request a refund within fourteen (14) calendar days of purchase. Reasonable evaluation use of the Service during this window does not disqualify you; we may, acting reasonably and in good faith, decline or pro-rate a refund only where your usage shows you have substantially completed or extracted the study content for the relevant paper or class rather than evaluated it (for example, completing all or nearly all lessons or exam simulations for that paper/class). Email support@powerengineerpro.ca to request a refund; approved refunds are returned to your original payment method via Stripe, normally within ten (10) business days. This satisfaction window is in addition to, and does not limit, any non-waivable statutory cancellation or refund right (Section 12.3).

12.2 Subscriptions. Monthly Practice subscription fees are generally non-refundable once a billing period begins; cancellation stops future renewals as described in Section 11.5. The one-time paper-switch fee is non-refundable once the switch is applied. Pro-rata refunds on cancellation of a prepaid fixed-term plan are governed by Section 11.6(b) and applicable law.

12.3 Statutory rights preserved. Nothing in this Section limits any non-waivable refund, cancellation, or cooling-off right you have under applicable consumer-protection law (including, where applicable, the Alberta Consumer Protection Act and Quebec's Consumer Protection Act). Where such a law gives you a greater right, that law prevails over this Section.

12.4 Abuse. We may decline a refund where we reasonably determine the request is fraudulent, abusive, or part of a pattern of repeated purchase-and-refund.

12.5 Distance-contract disclosures, receipt, and statutory cancellation. Because you purchase online, before you pay we disclose at checkout the information required for distance contracts — our name and contact details, a description of the plan, the price in Canadian dollars, applicable taxes and the total, the billing cadence and any renewal terms, and our refund and cancellation policy. After purchase we will send you, by email, a receipt and a copy of, or a link to, these Terms and your plan details (in Quebec, within fifteen (15) days as required by section 54.7 of the Consumer Protection Act). You may have a statutory right to cancel a distance/internet sales contract and obtain a refund — including where required disclosures were not provided or the Service was not made available — under laws such as Alberta's Consumer Protection Act and its Internet Sales Contract Regulation and Quebec's Consumer Protection Act; where such a right applies, it prevails over Sections 12.1 and 12.2.

13. Corporate / Team Seats

13.1 Where an organization purchases seats, each seat is a single named-user licence subject to Section 4.2; seats are assignable to individual employees but may not be shared or used concurrently by multiple people. The organization is responsible for its members' compliance with these Terms, for managing seat assignments, and for all fees.

13.2 Corporate purchases may be governed by a separate order form or written agreement; in the event of a conflict, that signed agreement controls over these Terms for that customer to the extent of the conflict. Volume, billing cadence (which may be annual — see Section 11.6), and seat terms are as stated in the applicable order.

13.3 The AI-tutor fair-use cap applies per seat. Reporting features provided to the organization show its members' study activity; members are notified of this through these Terms and our Privacy Policy.

14. Third-Party Services (Stripe, Anthropic, and Others)

14.1 Stripe. Payments are processed by Stripe. Your use of payment features is subject to Stripe's terms and privacy policy, and you authorize us to share payment-related information with Stripe as needed to process your transaction. We are not responsible for acts or omissions of Stripe.

14.2 Anthropic (AI tutor). The Chief is powered by large-language-model technology provided by Anthropic. Your prompts and related study context are transmitted to and processed by that provider to generate responses, subject to its terms and data-handling practices and to our Privacy Policy. We are not responsible for the underlying model provider's acts or omissions, and AI output is subject to Section 6.

14.3 Other providers and links. The Service relies on other providers (for example, hosting and database/authentication infrastructure) and may contain links to third-party sites or resources we do not control. We are not responsible for third-party content, products, or practices, and your dealings with third parties are solely between you and them.

14.4 Subprocessors are engaged under contract and only as needed to operate the Service; our Privacy Policy lists the categories of providers and addresses cross-border data transfers.

15. Privacy

15.1 Our collection and use of personal information is governed by our Privacy Policy at powerengineerpro.ca/privacy, which forms part of these Terms and explains how we handle personal information in accordance with PIPEDA and applicable provincial privacy law.

15.2 By using the Service you acknowledge that your information (including device, location, and usage signals used for security and anti-abuse, and the tutor interactions described above) is collected, used, and disclosed as set out in the Privacy Policy, and that some service providers process data outside Canada (including in the United States), where it may be subject to foreign law.

16. Disclaimer of Warranties (AS IS)

16.1 To the maximum extent permitted by applicable law, the Service and all content (including AI-tutor output) are provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind. We disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, quiet enjoyment, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

16.2 Without limiting the above, we do not warrant that: the Service will meet your requirements or result in any exam pass, score, or certification; the content (including AI output) is accurate, current, complete, or reliable; the Service will be uninterrupted, timely, secure, or error-free; or that defects will be corrected.

16.3 No fitness for operational, maintenance, or safety-critical use. WITHOUT LIMITING SECTION 16.1, YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE AND ALL CONTENT (INCLUDING AI-TUTOR OUTPUT, PRACTICE QUESTIONS, EXPLANATIONS, CALCULATIONS, AND CODE OR STANDARD REFERENCES) ARE PROVIDED FOR STUDY AND EXAM PREPARATION ONLY AND ARE NOT DESIGNED, BUILT, TESTED, CERTIFIED, VALIDATED, OR WARRANTED FOR USE IN, OR IN CONNECTION WITH, THE OPERATION, MAINTENANCE, MONITORING, CONTROL, COMMISSIONING, DESIGN, REPAIR, OR SAFETY OF ANY BOILER, PRESSURE VESSEL, REFRIGERATION SYSTEM, PRIME MOVER, COMPRESSOR, OR ANY OTHER PLANT, EQUIPMENT, PROCESS, OR HAZARDOUS OR SAFETY-CRITICAL APPLICATION. WE EXPRESSLY DISCLAIM ANY WARRANTY OR CONDITION THAT THE SERVICE IS FIT FOR ANY SUCH PURPOSE. Any decision affecting real-world plant or human safety must be made under Sections 6.5 and 8.3 on the basis of the governing codes and standards, manufacturer instructions, your employer's procedures, a qualified supervisor, and the regulatory authority having jurisdiction.

16.4 No warranty from advice or output. No oral or written information, statement, or advice given by us, our employees, contractors, or the AI tutor (the Chief), and no content generated, retrieved, or displayed by the Service, creates any warranty, representation, or condition not expressly and explicitly stated in these Terms, and you are not entitled to rely on any such information to create one.

16.5 Third-party components. The disclaimers in this Section 16 apply with full force to all third-party services and outputs incorporated into or accessed through the Service, including large-language-model output provided by Anthropic, payment processing by Stripe, and hosting, database, and authentication infrastructure (Section 14). We make no warranty, and assume no liability under Section 17, in respect of any third party's acts, omissions, content, or output.

16.6 Statutory carve-out. Some jurisdictions (including Quebec, and consumer-protection legislation in other provinces) do not allow the exclusion of certain warranties or legal guarantees. To the extent such a warranty or guarantee cannot lawfully be excluded, this Section applies to you only to the maximum extent permitted, and the non-excludable warranty remains in force.

17. Limitation of Liability

17.1 Exclusion of indirect damages. To the maximum extent permitted by applicable law, in no event will Power Engineer Pro, its founder, owners, directors, officers, employees, contractors, or licensors (collectively, the "Protected Parties") be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, study time, business or career opportunity, or for any cost of substitute services, however caused and under any theory of liability, even if advised of the possibility of such damages.

17.2 No liability for reliance / safety. Without limiting Section 17.1, and to the maximum extent permitted by law, we are not liable for any loss, injury, damage, regulatory consequence, or claim arising from your reliance on the Service or AI-tutor output for any real-world operational, maintenance, safety, design, or regulatory decision, or from your failure to pass any examination or obtain any certification, or from any examination or regulatory-authority fee.

17.3 Aggregate cap. To the maximum extent permitted by applicable law, the total aggregate liability of Power Engineer Pro and all Protected Parties for all claims, in the aggregate (and not per claim), arising out of or relating to the Service or these Terms, whether the claim is based in contract, tort (including negligence), breach of statutory duty, strict liability, equity, or any other theory, will not exceed the greater of (a) the total amount you actually paid us for the Service in the twelve (12) months immediately before the event giving rise to the first such claim, and (b) fifty Canadian dollars (CAD $50). This cap applies in the aggregate to all claims and Protected Parties together, applies regardless of the number of claims or claimants, and applies notwithstanding the failure of any limited or essential remedy of its essential purpose.

17.4 Allocation of risk. You acknowledge that the prices charged reflect this allocation of risk and that these limitations are an essential basis of the bargain and would not be commercially reasonable without them.

17.5 Statutory carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, gross negligence, intentional fault, bodily injury or death caused by our negligence, or any liability or consumer right that applicable consumer-protection law makes non-waivable. In Quebec in particular, a person may not exclude or limit liability for bodily or moral injury, and the limitations and exclusions in Sections 16–18 do not apply to the extent prohibited by the Civil Code of Québec or Quebec's Consumer Protection Act.

17.6 Reasonableness, acknowledgement, and partial enforceability. You acknowledge that: (a) the fees for the Service are modest and are set on the basis of the risk allocation in Sections 16 and 17; (b) these limitations are reasonable and are a fundamental and negotiated basis of the bargain, without which the Service would not be offered at the stated prices, or at all; and (c) you have had the opportunity to review these Terms, to decline them, and to obtain independent advice before accepting. If a court or tribunal of competent jurisdiction determines that the cap in Section 17.3 or any exclusion in Sections 16 or 17 is unenforceable or unconscionable as applied to you, then that provision will be enforced to the maximum extent permitted, and the cap will instead be the greatest amount that is enforceable in that forum (and only if no limitation is enforceable will liability be at large), rather than the limitation being struck in its entirety.

18. Assumption of Risk and Release

18.1 Safety-sensitive field. You acknowledge that power engineering is a safety-sensitive discipline in which errors can cause serious property damage, injury, or death, and that the Service is a study aid that may contain inaccuracies and AI-generated errors (Sections 6 and 16).

18.2 Voluntary assumption of risk. To the maximum extent permitted by applicable law, you knowingly and voluntarily assume all risk arising from your use of the Service and from any reliance you place on it or on AI-tutor output, including any risk arising from incomplete, outdated, or incorrect content, and including any real-world operational, maintenance, design, safety, or regulatory-compliance action you take. You agree that any such real-world action is taken solely on your own professional judgment and on the authoritative sources and qualified supervision described in Sections 6.5 and 8.3, and not in reliance on the Service.

18.3 Release. To the maximum extent permitted by applicable law, you release and forever discharge Power Engineer Pro and the Protected Parties listed in Section 17.1 from any claim, demand, or liability for loss, injury, damage, regulatory consequence, or cost arising out of or relating to such use or reliance, except to the extent caused by our gross negligence, wilful misconduct, or fraud, or otherwise reserved under Section 18.4.

18.4 Statutory limits. Nothing in this Section 18 waives or limits any right or remedy that applicable law makes non-waivable, and this Section does not apply to the extent prohibited by applicable consumer-protection law. In particular, and consistent with Section 17.5, in Quebec this release does not exclude or limit liability for bodily or moral injury and does not displace any non-waivable legal guarantee, and similar non-waivable protections in other provinces are preserved.

18.5 Benefit of protective parties. For clarity, the disclaimers in Section 16, the limitations, exclusions, and cap in Section 17, and the assumption of risk and release in this Section 18 are made for the benefit of, and are enforceable by, Power Engineer Pro and each of the Protected Parties listed in Section 17.1 (its founder, owners, directors, officers, employees, contractors, and licensors) and the third-party providers identified in Section 14, each of whom is an intended third-party beneficiary of those Sections for that purpose only.

19. Indemnification

19.1 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Power Engineer Pro and its founder, owners, directors, officers, employees, contractors, and licensors from and against any third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service or its content (including scraping, redistribution, competitive use, or misrepresentation of educational status under Section 10.3(h)); (c) your reliance on the Service or AI output for any real-world decision contrary to Sections 6, 8, and 9; or (d) your violation of any law or third-party right.

19.2 Limits on this indemnity. This indemnity does not apply to the extent a loss arises from our own gross negligence, wilful misconduct, or fraud. This indemnity does not require you to indemnify us for our own acts or omissions, and does not apply to a consumer to the extent applicable consumer-protection law restricts or prohibits indemnities, defence obligations, or "hold harmless" undertakings in a consumer contract. In particular, where Quebec's Consumer Protection Act or the Civil Code of Québec, or comparable non-waivable law in another province, so requires, this Section 19 does not apply to a consumer resident there, and any such consumer's obligations are limited to those the applicable law permits to be imposed.

19.3 Indemnification procedure. As a condition of indemnification, we will: (a) give you prompt written notice of the claim (provided that a failure to give prompt notice relieves you of your obligations only to the extent you are materially prejudiced by the delay); (b) give you the option, at your expense, to assume the defence of the claim with counsel of your choice reasonably acceptable to us, except that we may at any time elect to assume or take over the exclusive defence and control of any matter; and (c) reasonably cooperate with the defence at your expense. You will not settle any claim in a manner that imposes any liability, obligation, fault, or admission on us, or that affects our rights or the Service, without our prior written consent. You will pay defence costs, legal fees, and indemnified amounts as they are incurred.

19.4 Survival and benefit. This Section 19 survives termination and is enforceable by each indemnified party named in Section 19.1.

20. Modification of These Terms

20.1 We may amend these Terms from time to time. If we make a material change, we will update the "Last updated" date and the version identifier and take reasonable steps to notify you (for example, by email to your account address or an in-product notice) before the change takes effect.

20.2 Changes take effect on the date stated in the notice (or, if none, when posted). Your continued use of the Service after the effective date constitutes acceptance of the amended Terms. If you do not agree, you must stop using the Service before the effective date, and you may cancel and, for an unused subscription period, seek any refund the law requires.

20.3 We will not apply a material amendment retroactively to a one-time pass you have already purchased in a way that deprives you of the core access you paid for, except as required by law or to address security, fraud, or legal-compliance needs.

21. Suspension and Termination

21.1 By you. You may stop using the Service and close your account at any time. Closing your account does not by itself entitle you to a refund except as Section 12 or applicable law provides; cancellation of a subscription is governed by Sections 11.5 and 11.6.

21.2 By us. We may suspend, restrict, or terminate your access, with or without notice, if: you breach these Terms (including the account-sharing, anti-scraping, intellectual-property, and acceptable-use provisions); we reasonably suspect fraud, abuse, security risk, or unlawful use; a payment fails or is charged back (subject to Section 11.9); or we are required to by law. Where practicable and lawful, we will give notice and an opportunity to cure.

21.3 Effect and survival. On termination, your licence under Section 10.2 ends and you must stop using the Service and its content. Sections that by their nature should survive — including 6–10, 12, and 16–25, and the record of acceptance in Section 2.4 — survive termination. Termination for our convenience (not for your breach) of a paid entitlement entitles you to a pro-rata refund of any pre-paid, unused portion to the extent required by law or fairness.

22. Governing Law and Dispute Resolution

22.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

22.2 Notice of Dispute; informal resolution first. Before commencing any arbitration or court proceeding, the party raising a dispute must first send a written Notice of Dispute to the other and allow thirty (30) days to resolve it in good faith. Your Notice of Dispute, sent to support@powerengineerpro.ca, must state your name, the email address on your account, a description of the dispute, and the specific relief you seek; any notice from us will go to your account email address. If the dispute is not resolved within thirty (30) days after a complete Notice of Dispute is received, either party may proceed under Section 22.3 or 22.4. Any applicable limitation period, including the contractual period in Section 23, is paused (tolled) for the duration of a good-faith informal-resolution process under this Section. This Section does not apply to, and does not delay, a request for interim or injunctive relief under Section 22.6(b).

22.3 Arbitration and class-action waiver. If the dispute is not resolved informally, then to the extent permitted by applicable law, any dispute will be finally resolved by confidential, binding arbitration before a single arbitrator administered under the Arbitration Act (Alberta), seated in Calgary, Alberta, in English. To the extent permitted by applicable law, you and we agree that claims will be brought only in an individual capacity and NOT as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate claims or preside over any class proceeding.

22.4 Courts (fallback if arbitration is not adopted, and the governing rule for consumers where 22.3 is unenforceable). You and we submit to the exclusive jurisdiction of the courts of the Province of Alberta for any dispute, and you consent to venue there, subject to any non-waivable right you have to bring a claim in the courts of your home province.

22.5 Consumer and Quebec carve-outs (override 22.3–22.4). Nothing in this Section: (a) requires arbitration or waiver of class proceedings where applicable consumer-protection law prohibits it; or (b) deprives a consumer of a right to bring proceedings in, or to the benefit of the mandatory law of, their province of residence. In particular, Quebec's Consumer Protection Act prohibits clauses that impose pre-dispute mandatory arbitration on a consumer, that waive a consumer's right to participate in a class action, or that require a Quebec consumer to sue outside Quebec; accordingly, for consumers resident in Quebec (and elsewhere to the extent local law so requires), Section 22.3 and the class-action waiver do NOT apply, the choice-of-law in 22.1 does not deprive the consumer of the protection of Quebec law, and the consumer may bring proceedings in the courts of their own province. Similar non-waivable protections in other provinces are likewise preserved.

22.6 Exceptions to arbitration. Notwithstanding Section 22.3, either you or we may, without breaching the agreement to arbitrate: (a) bring an individual claim in a small claims court or other court of limited jurisdiction of competent jurisdiction in your province of residence, so long as the claim stays in that court and proceeds only on an individual basis; and (b) apply to a court of competent jurisdiction for interim, injunctive, or other equitable relief to prevent or stop actual or threatened infringement, misappropriation, or violation of intellectual-property rights or of the restrictions in Section 10 (including unauthorized access, scraping, automated extraction, account-sharing, or redistribution), without first completing informal resolution or arbitration. Seeking relief under (a) or (b) is not a waiver of either party's right to arbitrate any other aspect of a dispute under Section 22.3.

22.7 Your right to opt out of arbitration. If Section 22.3 (arbitration and class-action waiver) is adopted, you may opt out of it by sending written notice to support@powerengineerpro.ca within thirty (30) days after you first accept these Terms (or, for existing users, within thirty (30) days after we first notify you that an arbitration clause applies). Your notice need only state your name, the email address on your account, and a clear statement that you opt out of arbitration. If you validly opt out, disputes between you and us proceed under Section 22.4 (courts) instead, and all other parts of these Terms continue to apply. Opting out will not affect your access to or use of the Service in any way.

22.8 Arbitration costs and severability. (a) Where you are a consumer and Section 22.3 applies, we will pay the arbitrator's fees and the administering body's filing/administrative fees for your individual claim, except that the arbitrator may order you to reimburse those fees if the arbitrator finds the claim frivolous or brought for an improper purpose; otherwise each party bears its own legal costs unless the arbitrator or applicable law provides otherwise. The arbitration will be held in the city nearest your residence at which the administering body sits, or, at your election, by videoconference or on a documents-only basis, to minimize cost and inconvenience. (b) The class, collective, and representative-action waiver in Section 22.3 is a material and non-severable part of the agreement to arbitrate: if that waiver is held unenforceable as to any claim, the agreement to arbitrate that claim is void and the claim must instead proceed in court under Section 22.4 — in no event will any class, collective, or representative proceeding be arbitrated. (c) If the agreement to arbitrate in Section 22.3 is as a whole held unenforceable or is not adopted, the class-action waiver continues to apply in court to the maximum extent permitted by applicable law, except where Section 22.5 preserves a non-waivable right.

23. Contractual Limitation Period

23.1 To the extent permitted by applicable law, any claim or cause of action arising out of or relating to the Service or these Terms must be commenced within one (1) year after the claim arose, failing which it is permanently barred. The running of this period is tolled during any good-faith informal-resolution process under Section 22.2. Where applicable law (including any non-waivable provincial limitations or consumer-protection statute) does not permit shortening the limitation period, the statutory period applies instead.

24. General Provisions

24.1 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed, and the remaining provisions remain in full force.

24.2 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

24.3 Entire agreement. These Terms, the Privacy Policy, and any plan-specific or order-form terms expressly incorporated, are the entire agreement between you and us about the Service and supersede all prior understandings, except that a signed Corporate agreement controls per Section 13.2.

24.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, reorganization, incorporation of the operating entity, or sale of assets, on notice to you.

24.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, government action, internet, hosting, payment-processor, or AI-provider outages, and failures of third-party services.

24.6 Relationship; third-party beneficiaries. No agency, partnership, joint venture, or employment relationship is created. Except for the Protected Parties and third-party providers identified as intended beneficiaries of Sections 16, 17, and 18 (per Section 18.5) and the indemnified parties named in Section 19, there are no third-party beneficiaries.

24.7 Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que la présente convention et tous les documents s'y rattachant soient rédigés en anglais.

24.8 Headings. Headings are for convenience only and do not affect interpretation.

25. Notices and Contact

25.1 Notices to you. We may give notice by email to your account address, by posting in the Service, or by updating these Terms. You are responsible for keeping your email current.

25.2 Notices to us. Send legal notices to support@powerengineerpro.ca and, for privacy matters, privacy@powerengineerpro.ca.

25.3 Electronic communications and deemed receipt. You consent to receive these Terms, the Privacy Policy, transaction and purchase records, renewal and price-change notices, amendment notices under Section 20, legal notices, and other communications about the Service electronically — by email to your account address, by message within the Service, or by posting on the website — and you agree that such electronic communications satisfy any legal requirement that they be in writing or be delivered in a particular form. A notice we send by email is deemed received on the day it is sent (or, if sent after 5:00 p.m. in the governing province, on the next business day); a notice posted in the Service or on the website is deemed received when posted. You are responsible for keeping your account email address current. This consent does not replace any separate consent we must obtain, or that you may withdraw, for commercial electronic messages under Canada's Anti-Spam Legislation (CASL).

25.4 Contact and version. General questions about these Terms: support@powerengineerpro.ca. Operator: Power Engineer Pro, powerengineerpro.ca. These Terms are version 2026-06-30 and take effect on June 30, 2026.

26. Your Acknowledgment and Acceptance (Checkout Clickwrap)

By checking "I agree" (or a similar control) at account creation or at checkout, completing a purchase, or otherwise accessing or using the Service, you confirm that:

• you have read, understood, and agree to be bound by these Terms (version 2026-06-30) and the Privacy Policy, which is incorporated by reference;
• you are of the age of majority in your province or territory of residence, or are using the Service with the consent and responsibility of a parent or guardian (Section 3);
• you understand the Service is an independent study aid only, is not affiliated with SOPEEC, ABSA, TSSA, or any regulator, and does not issue any official certification, ticket, or qualification, and that passing the platform does not guarantee passing any real exam (Sections 7 and 9);
• you understand the AI tutor (the Chief) is automated, may be inaccurate, is not professional, engineering, safety, or legal advice, and must not be relied on for any real-world operational or safety decision (Sections 6, 9, and 16.3);
• you knowingly and voluntarily assume the risks and accept the release in Sections 9 and 18, the warranty disclaimer in Section 16, the limitation of liability in Section 17, and the dispute-resolution terms in Section 22, except to the extent any of these is limited by non-waivable consumer-protection law (including in Quebec);
• for any subscription or auto-renewing plan, you affirmatively consent to recurring charges until you cancel (Sections 11.5, 11.6, and 11.8); and
• you intend this action to be your electronic signature and acceptance under the Alberta Electronic Transactions Act and PIPEDA, and you agree we may record and rely on the version, date, time, IP address, and account identifier of your acceptance as evidence of this agreement (Sections 2.3–2.4).

Nothing in this acknowledgment waives any right that applicable law makes non-waivable. If you do not agree, do not check the box and do not use the Service.